Return & Refund Policy

Last Updated: July 2026

At Star Nest, every order is carefully prepared to ensure it meets our quality standards before shipment.

Returns

Due to the handmade nature of our products and for hygiene reasons involving baby apparel, we do not accept returns once an order has been delivered.

Returns will only be considered if:

• The wrong item was received.
• The item arrived damaged during shipping.
• The item has a verified manufacturing defect.

To request a return, you must contact us within 30 days of delivery with:

• Your order number.
• Clear photos of the item.
• A description of the issue.

Items must be:

• Unused.
• Unwashed.
• Free of stains, odors, pet hair, or signs of wear.
• In their original packaging.

Items returned without prior approval will not be accepted.

Refunds

Refunds are not issued for:

• Incorrect size selection.
• Change of mind.
• Delayed deliveries caused by the shipping carrier.
• Refusing delivery.
• Incorrect shipping information provided by the customer.
• Normal color variations due to different screens.

If your refund request is approved, it will be processed back to your original payment method within 5–10 business days.